SHIPPING POLICY
Last updated: October 27, 2026
Available destinations
This policy describes our standard service to eligible United States addresses. Address-specific availability is shown at checkout. Please ask service@velmirab.com about a PO box, APO/FPO address, territory or remote location before ordering. If payment is taken for a destination we cannot serve, we will notify you and refund the order.
Time before and after dispatch
After payment confirmation, standard preparation takes 1β3 business days. Estimated transportation time is 7β12 business days from dispatch. Allow an estimated 8β15 business days overall for a standard order. Business days exclude weekends and public holidays affecting processing or the carrier.
These are estimates. Any production period, preorder condition or materially different product schedule must be disclosed before you buy. It will not be silently added to the standard handling period.
Delivery charges and import costs
Checkout shows the available shipping option, its charge and the order currency before payment. Free shipping applies only where an offer's stated conditions are satisfied. This policy does not establish a permanent free shipping threshold. An expedited service exists only where it is actually offered at checkout with its price and estimate.
Taxes and duties collected by the store are identified in the order summary where applicable. A cross-border parcel may also attract lawful import charges not collected at checkout. Ask us before ordering if the treatment of those charges is unclear. Known customer-payable charges must be disclosed before purchase; our own legal obligations cannot be transferred through an undisclosed charge.
Dispatch arrangements
Our operator is registered in China. Fulfillment may be carried out by us or our partners, including facilities in China, depending on stock and destination. We make no general promise of United States warehouse dispatch.
Some orders travel in more than one parcel. We supply the available tracking details for each. Splitting a shipment does not create a new delivery charge unless agreed before purchase.
Following a parcel and correcting an address
Tracking is emailed after dispatch. The first carrier scan can take approximately 1β3 business days. If the link fails or information appears missing or stalled, contact us with the order number.
Check your address carefully when ordering. We will try to make a requested correction before dispatch without an amendment fee. A dispatched parcel cannot always be intercepted. Where an address error causes a parcel to return, any reasonable actual redelivery cost will be explained for your agreement before payment. Mandatory refund rights remain available.
When delivery does not go as expected
If dispatch cannot occur within the promised period, we will communicate the revised estimate and applicable cancellation and refund options. Required consent to a shipping delay will be requested. If legally required consent is not obtained, the unshipped order will be cancelled and refunded as required.
Customs, weather and carrier disruption can affect transit. We remain your contact for a missing, damaged or delivered-but-not-received parcel. We will review the evidence, work with the carrier and arrange an appropriate replacement or refund where required. Tracking marked βDeliveredβ is not an automatic reason to refuse help.
The usual refund processing period is 5β10 business days as described in the Return Policy. A shorter mandatory cancellation or non-delivery deadline takes priority.
Velmirab is operated by Chongqing Pumenghui Trading Co., Ltd.
Registered business address: Unit 20-12 (No. 1), Building 4, No. 170 Keyuan Fourth Road, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China.
Delivery support: service@velmirab.com