CONTACT US

Last updated: October 27, 2026

How to reach us

Please send questions to service@velmirab.com. This address handles product enquiries, existing orders, delivery problems, cancellations, returns and privacy requests. We aim to reply within 1–2 business days.

Our support hours are Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China. Enquiries received outside those hours are taken up from the next business day.

Helping us identify your request

For an existing purchase, include the order number, checkout email and a short explanation. Where relevant, attach photographs showing damage, a defect or an incorrect item. Do not email payment card security codes, complete card numbers or passwords.

For a time-sensitive correction or cancellation, write “Order change” followed by your order number in the subject. We will check whether the change is still possible and confirm the outcome. An email request alone does not establish that an order has been changed. Privacy enquiries can use the subject “Privacy request”.

Company details

Velmirab is operated by Chongqing Pumenghui Trading Co., Ltd.

Registered business address: Unit 20-12 (No. 1), Building 4, No. 170 Keyuan Fourth Road, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China.

Customer support email: service@velmirab.com

The registered address is provided for business identification and correspondence. It is not a walk-in shop or an automatically authorized return location. Please obtain return instructions before sending goods. Approved returns may be assigned to a warehouse in China, and support will supply its full address.