RETURN POLICY

Last updated: October 27, 2026

Start by contacting support

For an eligible change-of-mind return, write to service@velmirab.com within 30 calendar days of delivery. State the order number, product and reason. Images can be useful for a product problem but are not a universal requirement for an ordinary return.

Our reply target is 1–2 business days. Once return instructions have been provided, send the approved goods within 14 calendar days unless we agree another schedule. A request submitted within the return window is not invalidated solely by a support delay.

Conditions and exclusions

For a voluntary change-of-mind return, the item should be unused, unworn and complete. Include accessories, tags and original packaging where reasonably available and pack it securely. Reasonable inspection permitted by law does not automatically remove a statutory withdrawal right.

Lawful exclusions for personalized goods, perishables or unsealed hygiene-sensitive products apply to discretionary returns only when clearly disclosed before purchase. A reduced price alone does not make goods nonreturnable. Any gift card offered is subject to its disclosed terms and mandatory refund rules. No exclusion removes remedies for goods that are damaged, defective, incorrect or materially different from their description.

Destination and return costs

Obtain the assigned warehouse address before posting. Our company registration address is not automatically a return facility, and the sender address on a parcel should not be used without confirmation. Approved returns may need to be sent to China. Contact us before buying if you need information about likely cross-border postage.

Customers cover change-of-mind return postage and any other lawful return-related charge disclosed before purchase. A traceable service and proof of posting are recommended. If the return concerns damaged, defective, incorrect or materially misdescribed goods, we cover necessary remedy costs, including a prepaid return or reasonable agreed postage reimbursement where a return is required.

A missing authorization reference does not cancel statutory rights. We will reasonably help identify and process an otherwise valid return.

Faults and delivery issues

Please report visible damage or a wrong item promptly, ideally within 7 calendar days. This helps collect evidence and is not a restriction on legal remedies. We will assess the circumstances fairly and provide an appropriate repair, replacement or refund as required, without unreasonable proof requirements.

For nonreceipt, contact us for a carrier investigation. Dispatch does not automatically transfer every delivery risk to the customer, and a delivery scan alone does not determine the outcome.

Amount and timing of refunds

No restocking fee is charged. Approved return refunds are issued to the original payment method within 5–10 business days after the item is received and inspected, subject to any shorter mandatory deadline. Any proposed lawful deduction must be explained and supported; deductions are not automatic.

Original outbound shipping is generally not refunded for a discretionary change-of-mind return unless law requires otherwise. If we are responsible for the issue, applicable original delivery charges are reimbursed as required. A statutory withdrawal covering a whole order includes the legally required basic outbound delivery refund; optional upgrades need not be refunded beyond that amount.

When no physical return is needed, the applicable period runs from cancellation or remedy confirmation. Your bank or payment provider may take additional time to display an issued refund. Contact us for the transaction reference if its stated posting period has elapsed.

Cancellation and alternatives

We accept cancellation without a cancellation fee before dispatch. Request it promptly by email. An accepted pre-dispatch cancellation is refunded within 5–10 business days, with any shorter legal deadline taking priority. After dispatch, eligible returns and statutory cancellation rights apply. An exchange may require a return and new order; we will obtain agreement before charging for an alternative arrangement.

This policy provides a voluntary return route alongside mandatory consumer rights. Longer legal periods, earlier refund deadlines and legally required cost allocations prevail, including limits on withholding a withdrawal refund pending receipt or proof of return.

Velmirab is operated by Chongqing Pumenghui Trading Co., Ltd.

Registered business address: Unit 20-12 (No. 1), Building 4, No. 170 Keyuan Fourth Road, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China.

Returns contact: service@velmirab.com