FAQ
Last updated: October 27, 2026
Who is the seller
Velmirab is operated by Chongqing Pumenghui Trading Co., Ltd., which is the seller for purchases through this store. The registered address and support email are listed at the end of this page.
Can you deliver to my address
Standard delivery is offered to eligible United States addresses. Enter your address at checkout to see available services. Contact us first about PO boxes, military addresses, territories and remote destinations.
How long does fulfillment take
Standard processing normally takes 1–3 business days after payment is confirmed. Estimated transit after dispatch is 7–12 business days, making the total standard estimate 8–15 business days. Weekends and relevant public holidays are excluded. A different product-specific schedule must be stated before purchase. These estimates are not guaranteed arrival dates.
What are the shipping fees
The charge is displayed at checkout before payment. Any free shipping promotion is governed by its published conditions; no permanent spending threshold is created by this FAQ. Review the currency and total before approving payment.
Where will my parcel originate
Orders may be prepared by us or fulfillment partners, including facilities in China. A United States destination does not imply United States dispatch. Separate parcels may be used for one order without an added delivery charge unless agreed before purchase.
How do payment and tracking work
Choose from the payment methods shown at checkout. Tracking details are sent by email after dispatch. An initial carrier scan can take approximately 1–3 business days. Email support if tracking has not arrived or appears stalled.
Can I cancel before shipment
Yes. Contact us promptly before dispatch to request cancellation without a cancellation fee. Once dispatched, changes and interception may be unavailable, but eligible returns and statutory cancellation rights remain. An accepted pre-dispatch cancellation is refunded to the original payment method within 5–10 business days, subject to an earlier legal deadline.
How do I arrange a return
Request an eligible change-of-mind return within 30 calendar days after delivery. Goods should be unused, unworn and complete, with original packaging where reasonably available. Following instructions, dispatch the approved return within 14 calendar days unless another arrangement is agreed. Returns may go to China. You pay change-of-mind postage; we cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed goods.
When will I receive a refund
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner when law requires. Payment providers may need additional posting time. We do not charge a restocking fee. The Return Policy explains outbound delivery fees and other conditions.
What should I do about damage or a missing parcel
Email your order number and details of the issue. Reporting visible damage promptly, ideally within 7 calendar days, helps preserve evidence and does not shorten legal rights. We investigate delivery problems with the carrier; a “Delivered” scan does not automatically end our review.
Where can I ask about personal information
Use service@velmirab.com and the subject “Privacy request”. The Privacy Notice describes relevant rights and information handling. If a preference control is displayed on the store, it can also be used for the optional tracking categories it covers.
Velmirab is operated by Chongqing Pumenghui Trading Co., Ltd.
Registered business address: Unit 20-12 (No. 1), Building 4, No. 170 Keyuan Fourth Road, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China.
Email: service@velmirab.com